Policies

About Us

About the DUOdle shop — who we are, what we sell and how to reach us.

Last updated: 11 October 2026

01Who We Are

the DUOdle shop is an online store selling directly to customers across India. We list our products with clear prices, honest descriptions and real photographs, and we handle every order ourselves from confirmation through to delivery.

02What We Offer

Everything we sell is listed on this website with its price, description, available variants and current stock status. If a product is out of stock it is marked as such rather than quietly removed.

  • Transparent pricing with the full charge break-up shown before payment
  • Secure online payment, and Cash on Delivery where serviceable
  • Order tracking from dispatch to delivery
  • A 7-day return window on eligible products

03Where We Operate

We operate from West Bengal and deliver across India through our logistics and courier partners.

Our business address is Bhanu Bhakta Sarani, Gurung Basti, Road No.2, Siliguri, West Bengal.

04How an Order Works

  1. You place an order and pay online, or choose Cash on Delivery where available.
  2. We confirm the order and send you a confirmation by email or SMS.
  3. We pack and dispatch within 1 to 2 business days.
  4. You receive a tracking reference and can follow the shipment to your door.
  5. If something is wrong, you can raise a return or cancellation within 7 days of delivery.

05Contact Us

We answer every message. Reach us at aastha050208@gmail.com or 8016694483.

Contact details

the DUOdle shop

Bhanu Bhakta Sarani, Gurung Basti, Road No.2, Siliguri, West Bengal

Email: aastha050208@gmail.com

Phone: 8016694483

Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST